Keep the records Ofgem asks for. Get the return without the scramble.

Ofgem's complaints condition requires an electronic record of every complaint: when it came in, how, from whom, what you did and how it ended. Its quarterly return asks how many residents are over £200 behind on the heat element for three months or more and not on a repayment plan, and what you charged. HeatReturn will keep those records the way Ofgem defines them, for blocks where heating goes through the service charge, and produce the return from them when the quarter ends. If you're a managing agent with block management software, the aim is to add the Ofgem layer on top of what you already keep, not to replace it. See a worked example of one quarter, start to finish.

We're building it now. The complaints log and arrears tracker come first, then the tariff record and the return. No payment is taken until paid places open; founding customers hear first and get £69/month for their first network and £29/month for each one after, locked for 12 months.

What you'll get

• Complaints log with Ofgem's six types, group complaints, the ombudsman signposting date (8 weeks, or 12 where the referral is to the Housing Ombudsman, or sooner at deadlock) worked out for you, and the next-working-day and eight-week counts kept automatically.
• Arrears tracker applying Ofgem's trigger (over £200 for three months or more, not on a repayment plan) to the heat element only, with repayment plans, disconnections and reconnections.
• Tariff and heat-element record: your standing charge, unit rate and the written method for separating heat from the rest of the service charge.
• Priority Services Register count, with personal data kept to the minimum.
• The return: every quarter and every year, produced from the records above in Ofgem's order, ready to enter (or upload, once Ofgem opens bulk upload).
• Every heat network in one place for managing agents, so the next person can pick up where the last one left off.

Sources: complaint records and the signposting clocks are Ofgem's condition B4, paragraphs 4.8–4.13 and 4.20 (authorisation conditions decision, Appendix 2, pages 90–93). The debt trigger (charges "worth over £200 which have also been outstanding for three months or more after the date the bill has been issued", not on a repayment plan) and the six complaint types are from Ofgem's regular data reporting guidance, Tables 6 and 7 (pages 18–20) and glossary A2.7. Verified 30 October 2026.

Managing agents with several blocks will get every network in one place with a role set per network — the price per extra network drops once you're past the first.

What it costs

£69/month for your first network, £29/month for each network after that — locked for your first 12 months. No setup fee, and no minimum term while you're a founding customer.

Formula: £69 for the first network, £29 for each one after. Annual is 10× the monthly figure.

Compare: one-off compliance document packs cost £495–£4,495 (prices on their own sites, checked September 2026) and give you nothing for the next quarter. Already reserved a place at the old £75-per-network rate? You automatically get this new, lower price — nothing to do.

Why not a spreadsheet, a register, or asking AI?

Any of them can add up a column. The hard part is making sure the column is right: each complaint logged on the day it came in, residents on a repayment plan left out of the debt count, the heat element separated from the rest of the service charge, and the same definitions used every quarter by whoever is doing it. HeatReturn is being built around Ofgem's definitions so the records are kept the way the return needs them, for every heat network you run.

Already have registration documents sorted with someone else, or a compliance pack from another provider? That's fine — HeatReturn will pick up from there: the recurring quarterly and annual returns, not the one-off paperwork.

Reserve a place

No card, no commitment. You'll hear from us first when it's ready, and we'll ask you a few questions about your networks along the way.

Straight answers

Does it submit to Ofgem for me? No. Only Ofgem's digital service does that. HeatReturn will prepare the figures for you to enter on Ofgem's service (or upload, once Ofgem opens bulk upload).

Is this legal advice? No. It's data preparation and record-keeping built around Ofgem's published guidance.

Where is data held? Once the full product is live, your data will be held in the UK or EU, encrypted, with vulnerability data kept to counts wherever possible. Right now, this pledge form only stores your email, organisation type and network count.